Shipping Policy

Shipping Policy

Thank you for choosing PURL. This Shipping Policy outlines important information regarding the shipping of our silver jewelry products.

1. Processing Time

a. Order Processing: Orders are typically processed within 1-3 business days after payment confirmation.

b. Custom Orders: Custom and made-to-order items may have longer processing times. Specific processing times will be communicated upon order placement.

 2. Standard Shipping: Estimated delivery within 3-7 business days.

Please note that shipping times are approximate and may vary depending on factors beyond our control.

3. Shipping Rates- PAN India shipping is free.

 International: Shipping rates for orders outside India are calculated based on the destination, total order value, and the chosen shipping method. International customers are responsible for any customs duties or taxes imposed by their country's authorities.

4. Order Tracking

a. Tracking Information: Once your order is shipped, you will receive an email/ text/ whatsapp confirmation on your phone with tracking information to monitor the status of your delivery.

b. Tracking Issues: If you encounter any issues with tracking or delivery, please contact our customer support team, and we will assist you in resolving the matter.

5. Shipping Address: Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses.

6. Delivery Delays

a. Unforeseen Delays: We are not responsible for delays caused by unforeseen circumstances, such as weather, natural disasters, or carrier disruptions.

b. Customs Delays: International orders may experience delays due to customs inspections. These delays are beyond our control.

7. Lost or Stolen Packages: We are not responsible for lost or stolen packages after they have been marked as delivered by the carrier. Please ensure a secure delivery location or consider purchasing shipping insurance.

8. Returns Due to Shipping Issues: If your order is returned to us due to an incorrect address or delivery issues, we will contact you to arrange reshipment. Additional shipping charges may apply.

9. Contact Us: If you have any questions or concerns about our shipping policy or specific shipping arrangements, please contact us at info@purl.co.in .

By placing an order with PURL, you agree to abide by the terms and conditions outlined in this Shipping Policy.